How do I change my email password ?
What are Email Aliases ?
What are Autoforwards ?
What are Mailing Lists ?
What are Auto-responders ?
Do my email accounts come with redirection and alias capabilities?
What does 'relay not allowed' mean?

How do I change my email password?

If you use Eudora or other email clients which support the remote password changing protocol then you can change your password yourself.

If you use Microsoft Outlook or other email client which does not support the remote password changing protocol then you will need to email to request the password change.

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What are Email Aliases?

Aliases are different names for the same mailbox. Mail can be redirected from a generic department name to a real person. For example, you can redirect to your sales manager's mailbox, or to your marketing manager.

Alternatively, you might want several departments each with their own mail address but you might only want to check one or two mailboxes. You can use e-mail addresses like,, and which will all point to your default mailbox.  Or and could go to one mailbox while

Aliases can be a very useful tool but it should be noted that the mail for all the alias accounts is effectively mixed together which is why mailboxes have advantages too.

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What are Autoforwards?

Autoforwards are emails which are automatically directed to another email account as soon as it receives an incoming mail.  This can be another mailbox on your mailserver or a mail account on someone else's mailserver.

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What are Mailing Lists?

Mailing lists are a powerful feature. They allow you to send mail to many correspondents with a single command. They may be used internally (for example, to send mail to the whole sales department) or externally (for example, to send mail to all registered users of one of your products).

Mailing lists have many uses and configurations. You can set up a list with only the members that you choose on it, or you can set up a list anyone can join by sending a subscription request to your mail server. You can set the list up so that it functions as a discussion group in which any member can send mail to all the other members, or you can set it up more like a broadcast medium so that only you can send messages. 

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What are Auto-Responders?

Auto-responders respond automatically to mail received at certain addresses. For example, you can set an auto-responder to automatically deliver a file containing information on
your company's products when a customer sends a request to You can configure auto-responders to deliver immediate information to customers in a timely manner.

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Do my email accounts come with redirection and alias capabilities?

Yes. Each mail account can be redirected to one or multiple email addresses and can also have multiple aliases.

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What does 'relay not allowed' mean?

Our mailserver is secured so that only our customers can send mail through it.  This is necessary both to save the resources for our customers and because unsecured email servers now get abused by spammers which can result in other mail servers refusing to carry their traffic.  For those interested in this area see <> and  <>

If you have a static IP address (ie always the same IP address when you connect to the internet) then we can register that address with our mailserver.  However, most of our customers have dynamic IP addresses so we validate known users by checking that you have logged in to collect mail before allowing you to send mail.  You will see this message if you are trying to send email before checking your email.  Some email clients allow you to select read before send - Outlook (pre 2002) does not - so you need to have read your email in the 20 minutes before you try to send mail (and if using Outlook pre 2002 you must ensure that you do not have any email queued to be sent). 

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