How do I change my email password ?
What are
Email Aliases ?
What are Autoforwards ?
What are Mailing Lists ?
What are Auto-responders ?
Do my email accounts come with redirection
and alias capabilities?
What does 'relay not allowed' mean?
How do I change my email
password?
If you use Eudora or other email clients which support
the remote password changing protocol then you can change
your password yourself.
If you use Microsoft Outlook or other email client which
does not support the remote password changing protocol then
you will need to email support@xhost.co.uk
to request the password change.
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What
are Email Aliases?
Aliases are different names
for the same mailbox. Mail can be redirected from a generic department name to a real person. For example,
you can redirect sales@yourcompany.com to your sales manager's mailbox, or
marketing@yourcompany.com to your marketing manager.
Alternatively, you might want several departments each
with their own mail address but you might only want to check
one or two mailboxes.
You can use e-mail addresses like sales@yourbusiness.com,
info@yourbusiness.com, and tech@yourbusiness.com which will
all point to your default mailbox. Or sales@yourbusiness.com
and marketting@yourbusiness.com
could go to one mailbox while webmaster@yourbusiness.com
Aliases can be a very useful tool but it should be noted
that the mail for all the alias accounts is effectively
mixed together which is why mailboxes have advantages too.
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What are
Autoforwards?
Autoforwards are emails
which are automatically directed to another email account as
soon as it receives an incoming mail. This can be
another mailbox on your mailserver or a mail account on
someone else's mailserver.
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What are
Mailing Lists?
Mailing lists are a powerful feature. They allow you to send mail to many
correspondents with a single command. They may be used internally (for example, to
send mail to the whole sales department) or externally (for example, to send mail to
all registered users of one of your products).
Mailing lists have many uses and configurations. You can set up a list with only the
members that you choose on it, or you can set up a list anyone can join by sending a
subscription request to your mail server. You can set the list up so that it functions as a
discussion group in which any member can send mail to all the other members, or you
can set it up more like a broadcast medium so that only you can send messages.
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What are
Auto-Responders?
Auto-responders respond automatically to mail received at certain addresses. For
example, you can set an auto-responder to automatically deliver a file containing information on
your company's products when a customer sends a request to
products@yourcompany.com. You can configure auto-responders to deliver
immediate information to customers in a timely manner.
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Do my email accounts come
with redirection and alias capabilities?
Yes. Each mail account can
be redirected to one or multiple email addresses and can also have
multiple aliases.
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What
does 'relay not allowed' mean?
Our mailserver is secured
so that only our customers can send mail through it.
This is necessary both to save the resources for our
customers and because unsecured email servers now get abused
by spammers which can result in other mail servers refusing
to carry their traffic. For those interested in this
area see <http://mail-abuse.org/>
and <http://www.orbs.org/>
If you have a static IP
address (ie always the same IP address when you connect to
the internet) then we can register that address with our
mailserver. However, most of our customers have
dynamic IP addresses so we validate known users by checking
that you have logged in to collect mail before allowing you
to send mail. You will see this message if you are
trying to send email before checking your email. Some
email clients allow you to select read before send - Outlook (pre 2002)
does not - so you need to have read your email in the 20
minutes before you try to send mail (and if using Outlook pre 2002 you must ensure that you do not have any email queued to be sent).
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