Xhost are aware that deciding on a web hosting company for your business site is an important decision,100% Satisfaction Guarenteed and one which should not be undertaken lightly.

We realise that complex hosting plans, with offers of instant sign-up, unlimited bandwidth and unlimited disk space may be compelling. Xhost have taken the decision that to do so could, and most probably would, compromise performance.

With this in mind, we have chosen to provide a high quality hosting service, with no compromises to keep prices low to the detriment of service.

We have developed a strict set of server operating procedures and support services which will ensure that if you choose to host with us, your business website will not suffer the outages which are inevitable with poor quality hosting companies.

  • We provide an intelligent 24x7x365 website monitoring service which will determine if your server is underperforming and take automatic action to recover the situation. If automatic recovery is not possible it will page support staff.
  • We guarantee that we will respond to all your support requests within 24 hours.
  • We provide telephone support during office hours 9:00 - 5:00 Mon-Fri
  • We ensure that all our servers are operated well within pre-defined service thresholds, and automatically monitor CPU utilisation and disk space useage.
  • We backup each server daily, and provide a restore service from single file up to complete website restore.
  • All our servers are built to defined standards with performance and reliability in mind, incorporating RAID drives, Uninterruptable Power Supplies (UPS), component monitoring, and in the unlikely event of complete server failure, we operate standby servers for complete server restoration.
  • We take our 99.5% availability target seriously, and monitor ourselves continuously to make sure that it is achieved.
  • We publish and adhere to our operating policies which are printed in clear English with minimum jargon, and are designed to be fair and consistent.

We are so confident of our commitment to service that at any time during the first 30 days after your site goes live, we will refund your hosting charges to you if you are not fully satisfied with our service.